Privacy policy

Privacy Policy

Effective Date: 2026-11-04

1. Introduction

The Sim Atelier ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed when you use thesimatelier.com and its subdomains (our "Service").

The Sim Atelier is owned and operated by FCT Holdings LLC.

2. Information We Collect

We collect information when you visit our website, create an account, place an order, subscribe to email, send us your room details through the room planner, or contact support.

  • Name, email address, phone number

  • Shipping and billing address

  • Room details you choose to share, such as room size, ceiling height, budget and photos

When you browse or shop, we also collect information about your device and your interactions with the site, such as IP address, browser, pages and products viewed, and purchase activity. Cookies and similar technologies help collect this information.

3. How We Use Information

  • Plan your room, answer your questions and provide customer support

  • Process payments, fulfill orders and send order and shipping updates

  • Prevent fraud and verify transactions

  • Improve our website, products and services

  • Send marketing emails if you subscribe (you can unsubscribe at any time)

  • Measure and improve advertising, subject to applicable consent requirements and your privacy choices

4. Sharing Your Information

  • Service providers: companies that help us operate the website, process payments, ship orders or provide support.

  • Suppliers and carriers: the brands and freight carriers that ship your order receive the name, address and phone number needed for delivery.

  • Affiliates: companies owned or controlled by FCT Holdings LLC.

  • Business transfers: if The Sim Atelier is involved in a merger, acquisition or asset sale.

  • Legal authorities: when required by law, regulation or legal process.

Our store is hosted on Shopify. Shopify processes information when you visit and make purchases to provide and improve our store and related services. Information may be shared with Shopify and other third parties located in other countries to provide these services. Learn more in Shopify's Consumer Privacy Policy and at Shopify's privacy portal.

If we later use advertising pixels or similar tools, disclosure of personal information for personalized advertising may be considered a "sale," "sharing," or "targeted advertising" under some privacy laws. We will update this policy before doing so.

5. Cookies

We use cookies and similar technologies to remember your preferences, keep your cart, analyze traffic and improve the site. Most browsers let you refuse or delete cookies in their settings. Cookie consent choices are offered where required.

6. Data Security and Retention

Information is sent over encrypted connections, and payments are handled by Shopify and authorized payment providers. Access to personal information is limited to people who need it to do their work. No method of internet transmission or storage is completely secure. We keep personal information only as long as needed to provide our services, meet legal obligations, resolve disputes and enforce our agreements.

7. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, restrict or receive a portable copy of your personal information, and to opt out of certain processing. To exercise these rights, email support@thesimatelier.com.

8. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. International Transfers

We serve customers in the United States and the Dominican Republic. Your information may be processed outside your country, where data protection laws may differ.

10. Third-Party Links

Our website may link to other websites, such as brand manuals or software providers. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.

12. Contact Us

The Sim Atelier
FCT Holdings LLC