Terms of Service

Effective Date: 2026-11-04

1. Introduction

Welcome to The Sim Atelier ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of thesimatelier.com and any related services (the "Services"). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

The Sim Atelier is owned and operated by FCT Holdings LLC.

Our store is hosted by Shopify. See our Privacy Policy and Shopify's Consumer Privacy Policy for how information is processed.

2. Eligibility

You must be at least 18 years old and able to enter into these Terms. If you use the Services for a company, you confirm you can bind that company to these Terms.

3. Accounts

If you create an account, provide accurate information, keep your login details confidential, and tell us right away about any unauthorized use. You are responsible for activity under your account.

4. Room Planning

Room plans, product suggestions and fit recommendations are based on the measurements and photos you provide. Please check your measurements carefully. Recommendations are guidance for choosing products, not engineering, electrical or construction advice. Any building, electrical or mounting work must be done by you or a qualified contractor, following local codes and the manufacturer's instructions.

5. Orders and Payment

5.1 Availability and Pricing

All products are subject to availability. Prices may change without notice. We are not liable for pricing errors, and we may limit quantities or discontinue products at any time.

5.2 Payment

Payments are processed through Shopify Payments and other payment methods offered at checkout. You agree to provide accurate billing information for every purchase. For freight items, the freight price we email for your approval after you order forms part of your order; if you decline it, we cancel and refund the order in full. For quoted orders, including orders to the Dominican Republic, the written quote we send before you pay forms part of your order.

5.3 Order Acceptance

We may refuse or cancel any order, including for product availability, pricing or description errors, or suspected fraud.

6. Shipping and Delivery

See our Shipping Policy for destinations, costs and delivery methods. We cover loss or damage in transit if you report it within 7 days of delivery to support@thesimatelier.com.

7. Returns and Refunds

See our Refund Policy for returns, exchanges and refunds.

8. Manufacturer Warranties

Products are covered by the warranty of their manufacturer, where one is offered. We help coordinate warranty claims with the brand. Warranty terms are set by each manufacturer.

9. Intellectual Property

All content on the website, including text, graphics, logos, images and designs, belongs to The Sim Atelier, FCT Holdings LLC or their licensors and is protected by law. Brand names and product names belong to their owners. You may use the website for personal, non-commercial purposes only and may not copy, distribute or resell any part of the Services without our written permission.

10. User Content

If you submit reviews, photos or other content, you grant us a non-exclusive, royalty-free, worldwide license to use and display it in connection with our business. Do not submit content that is unlawful, misleading, infringing or harmful.

11. Prohibited Activities

Do not use the Services for unlawful purposes, interfere with the website's operation or security, attempt unauthorized access, or scrape or copy content with automated tools without permission.

12. Disclaimers

The Services are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied, except as required by law. We do not guarantee that the website will be uninterrupted or error-free.

13. Limitation of Liability

To the maximum extent permitted by law, The Sim Atelier, FCT Holdings LLC and their officers, employees and affiliates are not liable for any indirect, incidental, consequential, special or punitive damages arising from your use of the Services, including damage caused by installation, mounting or building work.

14. Indemnification

You agree to indemnify and hold harmless The Sim Atelier and FCT Holdings LLC from claims, damages, losses and expenses arising from your use of the Services, your violation of these Terms, or your violation of third-party rights.

15. Termination

We may suspend or end your access to the Services if we believe you have violated these Terms or applicable law.

16. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of law principles.

17. Dispute Resolution

Informal resolution: contact support@thesimatelier.com within 30 days of the issue and we will try to resolve it.

Arbitration: if a dispute cannot be resolved informally, it will be settled by binding arbitration in the United States under the rules of the American Arbitration Association.

Class action waiver: disputes are resolved individually, not as part of a class or representative action.

Exceptions: either party may bring eligible claims in small claims court or seek injunctive relief for intellectual property infringement.

18. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted. Continued use of the Services means you accept the updated Terms.

19. Miscellaneous

If any provision is found unenforceable, the rest remains in effect. These Terms are the entire agreement between you and The Sim Atelier about the Services. Not enforcing a provision is not a waiver of it.

20. Contact

Legal entity: FCT Holdings LLC
Store: The Sim Atelier
Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Email: support@thesimatelier.com